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Troubleshooting1 min read

Why is my upload not working?

Check the file requirements shown by the uploader.

Check the file

Use an accepted file type and stay within the size limit. The supported formats depend on the tool and model you selected.

Wait for the upload

Keep the page open until the upload finishes. If it fails, check your connection and try the file again. Seeing a preview does not always mean the upload has finished.